RST Instruments Ltd. (the Company) has described the equipment specified in the most recent brochures. Changes and improvements in items listed may be dictated by subsequent developments. Accordingly, the Company reserves the right to change and improve items, to discontinue listings, and to add new ones without notice. Additional information will be given gladly upon request.
All quotations are firm for 30 days unless otherwise noted. Thereafter, they are subject to change without notice. Unless otherwise specified, all quotations are FOB factory. On request, quotations will be made on other basis, such as FOB domestic destination, or CIF overseas destination. On request, shipping and insurance charges will be estimated and included in the quotation for information purposes. These charges will be invoiced at cost and 10%.
All prices quoted are subject to increase or decrease as federal, provincial, state or local excise, sales, use or occupational taxes are increased, decreased, or applied. Any applicable local sales taxes, use taxes, or surcharge fees are for the account of the buyer and are not included in the Company’s published prices or quotations except where specifically noted. For sales to customers in the United States, it is customers’ responsibility to do the self-assessment for state and local taxes if applicable, as the Company is an out of state supplier.
Strictly net 30 days from invoice date. A monthly service charge of 2% will be added on all past due balances. Export shipments will be made only after prepayment or receipt of an irrevocable letter of credit, drawn on a Canadian bank, payable upon presentation of shipping documents, with all bank charges to the buyer, or by special terms arranged with the Company.
Unless otherwise instructed, shipments will be made as soon as possible after receipt of order by the method of transportation which, in our judgment, will be most satisfactory. The right is reserved to make partial shipments where delays beyond our control may delay a portion of the order. All shipments will be made on a COLLECT basis unless other special arrangements have been request.
The Company uses every precaution to see that no items are omitted from a shipment and that everything is well packed for transportation. However, not withstanding such safeguards, errors are occasionally made, and there is no guarantee that even the most carefully packed material will survive the hazards of transportation. Please open and examine all shipments promptly and report to the Company any discrepancies in the shipment. Shipping damages should be reported to the carrier promptly. Complaints concerning defective equipment or errors should be made at once. Claims must be made within 10 days after receipt of equipment. Clerical errors are subject to correction.
The Company cannot be responsible for delays resulting from strikes, accidents, acts of carriers or other causes beyond its control. All equipment is at the risk of the purchaser after it has been delivered by the Company to the carrier and a receipt obtained from the same in good order.
Equipment is not to be returned without first contacting the Company for consideration and obtaining a RMA (Return Material Authorization) number. Returned equipment will be subject to inspection at our factory prior to acceptance. Returned product/equipment is subject to a 25% restocking charge. Freight on returned items is to be PREPAID.
The following products/equipment is NOT RETURNABLE:
The designated RMA number should be marked on the outside of the returned package.
The Company reserves the right to change the price or modify the specifications of its equipment without notice.
The Company agrees, for a period of 12 (twelve) months from the date of purchase, as evidenced by the date of the invoice, to replace any equipment which fails or malfunctions as a result of defects in materials or workmanship when that equipment has been serviced or installed by the servants or agents of the Company. The agreement to replace herein contained does not apply to the compensation or any portion of installation or site preparation.
There is no warranty, representation, or condition of any kind, expressed or implied with respect to the equipment or the accuracy or longevity thereof, except that of replacement as stated above. The Company and its servants or agents will not be liable for any special, indirect or consequential damages arising from the servicing or installation of the equipment, nor shall recovery of any kind against the said company be greater in amount than the purchase price of the specific equipment purchased which allegedly caused the damage. The purchasers assumes all risks and liabilities for any loss, damage or injury to persons or property of the purchasers or others, however caused, arising out of the use or possession of any equipment supplied by the Company save and except the agreement to replace contained herein.
Defective items are to be sent back to the Company factory, freight PREPAID by the Customer. Items will be evaluated by the Company and if warranty is applicable, items will be repaired or replaced and returned freight prepaid by the Company. If repair or replacement is outside warranty, return freight is to be prepaid by the Customer. Please note Customer is responsible for both inbound and outbound brokerage and duties if applicable.