RST Instruments Ltd

RST INSTRUMENTS PRIVACY POLICY

RST INSTRUMENTS PRIVACY POLICY

Privacy policy date

Privacy Policy effective starting May 25, 2018

What this policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

If you do not agree with this policy, please do not access or use our website or interact with any other aspect of our website.

What information our website collects about you

We collect information you provide when submitting a form on our website. We use Google Analytics, further described below, to collect information about your interaction with our website’s pages.

How our website collects the information

Website Cookies

By using this site, you agree that we may store and access cookies on your computer or mobile device (referred to in this policy as a “device”). A cookie is a small text file which is sent to your device by the web server so that the website can remember some information about your browsing activity on the website. The cookie will collect information relating to your use of our site, information about your device such as the device’s IP address and browser type, geographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. We cannot control nor do we have access to any cookies placed on your computer by these third party sites.

IP Anonymization in Google Analytics

By default, Google Analytics (referred to in this policy also as “Analytics”) uses the entire IP address of website users to provide general geographic reporting. When IP anonymizing is enabled, Analytics removes the last octet of the user's IP address prior to its use and storage. RST enables this setting in our Analytics account so your full IP address is not recorded. The Analytics information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes.

More info on IP Anonymization in Google Analytics:

https://support.google.com/analytics/answer/2763052?hl=en&ref_topic=2919631

RST Return Material Authorization Form (referred to in this policy as “RMA”)

The RMA form can be used to submit a request to return RST products for servicing and repairs. By clicking AGREE + SEND on our RMA (https://www.rstinstruments.com/Return-Material-Authorization.html) you consent to us contacting you in response to the products and services you have requested from us, and you are agreeing to our Privacy Policy. We do not provide your completed form information to any third parties.

RST ‘Ask A Question’ Form

The ‘Ask A Question’ form is used to send RST correspondence about our services and products and can be found at the bottom of every page on our website. The request is processed and stored through RST’s email server. By clicking AGREE + SEND on our ‘Ask A Question’ form, you consent to us contacting you in response to the products and services you have requested from us, and you are agreeing to our Privacy Policy. We do not provide your completed form information to any third parties.

How we use the information collected by our website

Analytic Performance Cookies

Analytic performance cookies are used to monitor the performance of our website, for example, to determine the number of page views and the number of unique users our website has. Web analytics services are designed and operated by third parties; RST uses Google Analytics. As a user navigates between web pages, Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages and interactions with the website. The information provided by these cookies allow us to analyze patterns of user behaviour on our site and we may use that information to enhance user experience or identify areas of the website which may require maintenance. We can also analyze which pages are viewed on our site and how long for, and which links are followed.

Forms

We only use your directly submitted info to contact you about your request on our website.
We do not provide your completed form information to any third parties.

How you can manage what information is collected by our website

Manage Cookies

Most of the currently available browsers give you the option of managing cookies by, for example, disabling them entirely, accepting them individually, and deleting saved cookies from your hard drive. To learn more about cookies, visit www.allaboutcookies.org or go to the help menu within your internet browser. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.

Manage or Opt-Out of Google Analytics

If you would like to opt-out of Google Analytics, please do so by clicking on the links below. Please note that RST assumes no responsibility for installing any third party software:

Google Analytics opt-out browser add-on:

https://tools.google.com/dlpage/gaoptout

More info on how Google Analytics uses cookies on websites:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Forms

Rather than submitting a form, please call RST directly at 604-540-1100, or email us at info@rstinstruments.com

Other important privacy information

Changes

We may from time to time change this Privacy Policy. The most recent date of changes is indicated on the top of this page. Your continued use of this website following any changes to this Privacy Policy constitutes your acceptance of any such changes.

CONTACT US

RST Instruments Ltd.

11545 Kingston Street
Maple Ridge, BC
Canada V2X 0Z5

604-540-1100

1-800-665-5599

Fax: 604-540-1005

info@rstinstruments.com

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ASK A QUESTION

CONTACT US

RST Instruments Ltd.

11545 Kingston Street
Maple Ridge, BC
Canada V2X 0Z5

604-540-1100

1-800-665-5599

Fax: 604-540-1005

info@rstinstruments.com



CONNECT WITH RST

Linkedin icon
Youtube icon
Subscribe

ASK A QUESTION

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